Have you ever ever positioned an UberEats order within the warmth of the second solely to remorse it later? Maybe you had a change of plans, otherwise you merely discovered a greater culinary choice. Regardless of the motive, canceling an UberEats order generally is a difficult enterprise when you’re not accustomed to the method. Worry not, fellow meals fans! On this complete information, we are going to navigate the labyrinthine world of UberEats order cancellation, offering step-by-step directions and addressing some often requested questions alongside the best way. So, seize a fork and a notepad, and let’s embark on this gastronomic journey of cancellations.
Earlier than we delve into the specifics of order cancellation, it is price noting that the grace interval for doing so is reasonably quick. In response to UberEats’ phrases of service, you could have a mere 10 minutes from the time you place your order to cancel it with out incurring any costs. Which means that when you have a sudden change of coronary heart or uncover a extra tantalizing eating choice, it’s essential to act swiftly. Moreover, it is necessary to keep in mind that as soon as an order has been assigned to a supply driver, it’s now not potential to cancel it. So, when you see a countdown timer ticking away in your order standing web page, it is time to decide!
Now, let’s get into the nitty-gritty of cancel an UberEats order. Step one is to open the UberEats app in your cellular system. When you’re logged in, faucet on the “Orders” tab and choose the order you need to cancel. On the order particulars web page, you may see a “Cancel Order” button. Click on on it and observe the prompts to substantiate your cancellation. You could be requested to offer a motive for canceling, however that is non-compulsory. As soon as you have confirmed your cancellation, you may obtain a notification that confirms the method. In the event you encounter any points whereas canceling your order, you’ll be able to at all times attain out to UberEats buyer help for help.
Contact the Ubereats Buyer Assist Line
If it’s essential to cancel your Ubereats supply, the quickest and most effective means is to contact the Ubereats Buyer Assist Line. This is a step-by-step information on do it.
Step 1: Collect your order particulars
Earlier than you name, ensure you have your order quantity and the rationale for cancellation prepared. This info will assist the shopper help consultant course of your request rapidly.
Step 2: Name the Ubereats Buyer Assist Line
You’ll be able to name the Ubereats Buyer Assist Line at 1-800-253-9435. The road is obtainable 24/7, so you’ll be able to name anytime. Nonetheless, wait instances could differ relying on the time of day and day of the week.
Step 3: Clarify your motive for cancellation
While you attain a buyer help consultant, clarify that you simply wish to cancel your order. Clearly state your motive for cancellation, whether or not it is as a result of a change of plans, a replica order, or every other legitimate motive.
Step 4: Present your order particulars
The shopper help consultant will ask in your order quantity. Present them with the order quantity and every other related particulars they might want.
Step 5: Affirm the cancellation
As soon as the shopper help consultant has processed your request, they’ll affirm the cancellation. You’ll obtain an electronic mail and/or textual content message confirming the cancellation.
Navigate the Ubereats App
To cancel an Uber Eats supply, you may have to navigate the Uber Eats app. This is do it:
Open the Uber Eats app
To open the Uber Eats app, faucet on the Uber Eats icon on your property display screen. In the event you’re not already signed in, you may have to sign up together with your Uber account.
Discover your order
When you’re signed in, you may see an inventory of your latest orders. Discover the order that you simply need to cancel and faucet on it.
Faucet on the “Cancel Order” button
On the order particulars web page, you may see a button that claims “Cancel Order”. Faucet on this button.
Affirm the cancellation
A pop-up window will seem asking you to substantiate the cancellation. Faucet on the “Affirm Cancellation” button.
Your order shall be canceled
As soon as you have confirmed the cancellation, your order shall be canceled and you may obtain a refund for the complete quantity of the order.
Cancellation Charges
In some circumstances, it’s possible you’ll be charged a cancellation payment when you cancel your order after it has been accepted by the restaurant. The cancellation payment shall be displayed on the order particulars web page earlier than you affirm the cancellation.
The cancellation payment varies relying on the restaurant and the time of day. Nonetheless, it’s sometimes round $5.
| RESTAURANT | CANCELLATION FEE |
|—|—|
| McDonald’s | $0 |
| Taco Bell | $2 |
| Chipotle | $3 |
| Panera Bread | $4 |
| Domino’s | $5 |
Select the Supply to Cancel
1. Open the App
Begin by opening the UberEats app, accessible on each iOS and Android units. Make sure you’re logged into the account related to the supply you want to cancel.
2. Navigate to “Deliveries”
As soon as throughout the app interface, find and choose the “Deliveries” part. This tab sometimes shows an inventory of your latest and upcoming orders. From right here, you’ll be able to simply establish the supply you need to cancel and proceed to the following step.
3. Select the Supply to Cancel
Within the “Deliveries” part, you may discover a listing of your upcoming and previous orders. To cancel a specific supply, merely find the one you need and faucet on it to open its particulars web page. On the small print web page, it is best to see a outstanding “Cancel” button displayed in an accessible location. Proceed to faucet the “Cancel” button to provoke the cancellation course of and observe any extra directions offered by the app to finish the cancellation.
Be aware: The power to cancel a supply could differ relying on the order standing and time because it was positioned. Some deliveries might not be eligible for cancellation, and the “Cancel” button could also be grayed out or not seen. In the event you encounter this, it is best to contact UberEats buyer help for additional help.
Choose a Purpose for Cancellation
1. Confirm the Cancellation Window
Earlier than initiating a cancellation, test if it is throughout the allowable timeframe. Sometimes, you’ll be able to cancel an order up till the restaurant acknowledges it, which normally happens inside 5 to 10 minutes.
2. Entry the Cancellation Possibility
To cancel an order, navigate to the “Your Orders” part on the Uber Eats app or web site. Find the order you want to cancel and choose the “Cancel Order” button.
3. Select a Cancellation Purpose
Uber Eats offers an inventory of predefined causes for cancellation. Select the one that almost all precisely displays your scenario, as outlined within the desk beneath:
| Purpose | Description |
|---|---|
| Restaurant not open | The chosen restaurant is closed or not accepting orders. |
| Ordered the fallacious merchandise | You unintentionally chosen an incorrect merchandise and want to take away it. |
| Modified my thoughts | You now not want the order and want to cancel it. |
| Rider not assigned | No supply driver has been assigned to the order inside an affordable timeframe. |
| Different | Present a custom-made motive for cancellation that doesn’t match into the opposite classes. |
4. Present Further Particulars
In the event you chosen “Different” as your cancellation motive, Uber Eats could request extra particulars. Be particular concerning the motive in your cancellation, offering any related info to assist enhance their service.
Affirm the Cancellation
As soon as you have submitted your cancellation request, you may obtain a affirmation electronic mail or message. This affirmation will embrace the next info:
Particulars of the canceled order:
This may embrace the order quantity, restaurant title, gadgets ordered, and whole quantity.
Cancellation motive:
You can view the rationale you offered for canceling the order.
Refund info:
In the event you’re eligible for a refund, the affirmation will present particulars on the quantity and the way it is going to be processed.
In the event you do not obtain a affirmation:
In the event you do not obtain a affirmation inside a couple of minutes, test your spam or spam folder. If it isn’t there, contact Uber Eats buyer help for help.
5. What if the order has already been ready or dispatched?
If the order has already been ready or dispatched, it’s possible you’ll not be capable to cancel it. In such circumstances, it’s possible you’ll want to choose up the order in particular person and call Uber Eats buyer help to request a refund. The provision of a refund will depend upon the restaurant’s cancellation coverage. If the meals is delivered, you are anticipated to pay for it. Nonetheless, to keep away from being charged, contact help and make your case.
| Supply Stage | Cancellation Choices |
|---|---|
| Order Positioned | Cancel by way of the app or web site |
| Order Confirmed | Cancel by way of the app or web site (charges could apply) |
| Order Being Ready | Contact Uber Eats help to request cancellation |
| Order Dispatched | Contact Uber Eats help to request cancellation (charges could apply) |
| Order Delivered | No cancellation choice out there |
Cancel an Order
To cancel an Uber Eats order, observe these steps:
- Open the Uber Eats app in your cellphone.
- Faucet on the “Orders” tab.
- Discover the order you need to cancel and faucet on it.
- Faucet on the “Cancel Order” button.
- Affirm that you simply need to cancel the order.
- You’ll obtain a affirmation message.
Request a Refund (if relevant)
In the event you cancel your order earlier than it has been picked up by the driving force, you can be eligible for a full refund. In the event you cancel your order after it has been picked up by the driving force, you might not be eligible for a full refund. To request a refund, observe these steps:
- Open the Uber Eats app in your cellphone.
- Faucet on the “Orders” tab.
- Discover the order you need to request a refund for and faucet on it.
- Faucet on the “Request Refund” button.
- Choose the rationale in your refund request.
- Faucet on the “Submit” button.
Uber Eats will evaluation your refund request and problem a refund in case you are eligible.
Further Info
- You’ll be able to solely cancel an order if it has not been picked up by the driving force.
- In the event you cancel your order after it has been picked up by the driving force, it’s possible you’ll be charged a cancellation payment.
- You’ll be able to request a refund for any order that has been canceled.
- Uber Eats will evaluation your refund request and problem a refund in case you are eligible.
| Cancellation Deadline | Refund Eligibility |
|---|---|
| Earlier than order is picked up | Full refund |
| After order is picked up | Partial refund or no refund |
Contact the Restaurant Instantly
In the event you’ve already contacted UberEats however are nonetheless having bother canceling your order, reaching out to the restaurant straight could also be your greatest plan of action.
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Discover the restaurant’s cellphone quantity: You could find the restaurant’s cellphone quantity on their web site, of their cellular app, or on the UberEats app.
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Name the restaurant: Clarify to the restaurant that you simply wish to cancel your order. They could ask in your order quantity, which you could find within the UberEats app.
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Affirm the cancellation: As soon as the restaurant has confirmed the cancellation, ask for a affirmation electronic mail or textual content message. This may function proof of cancellation in case there are any disputes in a while.
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Contact UberEats: Even when the restaurant confirms the cancellation, it is nonetheless a good suggestion to contact UberEats as properly. This may be sure that the cancellation is processed on their finish and that you simply will not be charged for the order.
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Refund: In the event you paid for the order with a bank card or debit card, the refund will sometimes be processed inside 7-10 enterprise days. In the event you paid with money, it’s possible you’ll have to contact the restaurant straight to rearrange a refund.
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Dispute the cost: In the event you’re having bother getting a refund, you’ll be able to dispute the cost together with your bank card or debit card firm.
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Further ideas for canceling an order:
- Attempt to cancel your order as quickly as potential. The earlier you cancel, the much less probably you’re to be charged.
- Be well mannered and respectful when chatting with the restaurant and UberEats customer support.
- Preserve a document of all communications, together with cellphone calls, emails, and textual content messages.
- In the event you’re having bother canceling your order, do not hesitate to achieve out to UberEats customer support for help.
Verify for E-mail or Textual content Affirmation
After you cancel a supply, Uber Eats will ship you an electronic mail or textual content message confirming the cancellation. It could take a couple of minutes for the e-mail or textual content message to reach. When you obtain the affirmation, your supply has been efficiently canceled.
In case you have not obtained an electronic mail or textual content message affirmation after a number of minutes, observe these steps:
- Verify your spam or spam folder.
- Contact Uber Eats buyer help.
In sure conditions, it’s possible you’ll not obtain an electronic mail or textual content affirmation. For instance, when you cancel a supply inside a couple of seconds of putting it, it’s possible you’ll not obtain a affirmation as a result of the supply was by no means totally processed by the system.
| Purpose | Affirmation |
|---|---|
| Supply canceled inside a couple of seconds of putting | No affirmation |
| Supply canceled after a couple of minutes | E-mail or textual content affirmation |
| Supply canceled by Uber Eats as a result of a difficulty on their finish | E-mail or textual content affirmation |
| Supply canceled by the restaurant | E-mail or textual content affirmation |
Monitor the Standing of the Cancellation
As soon as you have submitted your cancellation request, you’ll be able to observe its standing by way of the Uber Eats app or web site. Listed here are the steps:
- Open the Uber Eats app or go to the web site.
- Log in to your account.
- Go to the “Orders” part.
- Discover the order you need to cancel.
- Faucet or click on on the “Cancel Order” button.
- Observe the on-screen directions.
- As soon as you have submitted your request, you may obtain a affirmation electronic mail or textual content message.
- The standing of your cancellation shall be up to date within the “Orders” part of the app or web site.
- In case your cancellation request is authorized, you’ll obtain a refund to your unique fee technique inside a couple of days.
Cancellation Standing Desk
| Standing | Description |
|---|---|
| Pending | Your cancellation request is being processed. |
| Authorised | Your cancellation request has been authorized, and you’ll obtain a refund. |
| Denied | Your cancellation request has been denied. |
Troubleshooting Widespread Points
In the event you’re having bother canceling your Uber Eats supply, listed below are some frequent points and resolve them:
1. You are attempting to cancel an order that is already been picked up by the driving force.
Sadly, you can not cancel an order as soon as it has been picked up by the driving force. You’ll be able to contact the driving force on to see if they’re keen to return the order to the restaurant. If the driving force is unable to take action, you’ll be able to contact Uber Eats buyer help for a refund.
2. You are attempting to cancel an order that has not but been accepted by a driver.
In case you have already positioned an order and it has not but been accepted by a driver, you’ll be able to cancel it by following these steps:
- Open the Uber Eats app.
- Faucet on the “Orders” tab.
- Discover the order you need to cancel and faucet on it.
- Faucet on the “Cancel Order” button.
3. You are having bother discovering the “Cancel Order” button.
In the event you’re having bother discovering the “Cancel Order” button, it could be as a result of the order has already been accepted by a driver. On this case, you have to to contact Uber Eats buyer help to cancel the order.
4. You are getting an error message while you attempt to cancel your order.
In the event you’re getting an error message while you attempt to cancel your order, it could be as a result of there’s a drawback together with your account or the fee technique you used. You’ll be able to contact Uber Eats buyer help for assist resolving the problem.
5. You’ve got already been charged for the order.
In the event you’ve already been charged for the order, you’ll be able to request a refund by contacting Uber Eats buyer help. You will have to offer your order quantity and the rationale for the cancellation.
6. You are unsure in case your order was canceled.
You’ll be able to test the standing of your order by opening the Uber Eats app and tapping on the “Orders” tab. If the order has been canceled, it is going to say “Canceled” subsequent to the order standing.
7. You canceled your order, however the driver remains to be on their means.
In the event you canceled your order however the driver remains to be on their means, you’ll be able to contact the driving force on to see if they’re keen to cancel the supply. If the driving force is unable to take action, you’ll be able to contact Uber Eats buyer help for a refund.
8. You’ve a query concerning the cancellation coverage.
You could find extra details about the Uber Eats cancellation coverage by visiting the Uber Eats web site.
9. It is advisable to contact Uber Eats buyer help.
You’ll be able to contact Uber Eats buyer help by visiting the Uber Eats web site or by calling 1-800-891-0222.
10. Further Details about Cancellations
| Cancellation Window | Refund |
|---|---|
| Earlier than driver is assigned | Full refund |
| After driver is assigned | Partial refund |
The way to Cancel an Uber Eats Supply
If it’s essential to cancel your Uber Eats supply, there are a couple of alternative ways you are able to do so. This is a step-by-step information:
- Open the Uber Eats app and faucet on the “Orders” tab.
- Discover the order you need to cancel and faucet on it.
- Faucet on the “Cancel Order” button.
- Choose a motive for canceling your order (non-compulsory).
- Faucet on the “Affirm Cancellation” button.
As soon as you have canceled your order, you may obtain a refund to the unique fee technique. You might also be charged a cancellation payment, relying on the restaurant’s coverage.
Folks Additionally Ask About The way to Cancel Uber Eats Supply
Can I cancel an Uber Eats supply after it has been positioned?
Sure, you’ll be able to cancel an Uber Eats supply after it has been positioned, however there could also be a cancellation payment.
How a lot does it price to cancel an Uber Eats supply?
The cancellation payment for an Uber Eats supply varies relying on the restaurant’s coverage. Some eating places cost a flat payment, whereas others cost a proportion of the order whole.
Can I get a refund if I cancel my Uber Eats supply?
Sure, you may get a refund when you cancel your Uber Eats supply, however the quantity of the refund could differ relying on the restaurant’s coverage.
